Supernova Learning Solutions : Training Videos
   
 
It's Personal
- for the customer and for you
 

A motivational video for anyone in direct contact with customers.

We’ve teamed up again with Rick Stein and his team to demonstrate the skills and attitudes that underpin their reputation for great customer service. We also look at the key issues for team leaders and give advice on ‘difficult’ customers.

Subject areas

  • customer service training
  • management development
  • induction and personal development
Key Learning Points
  • having the right attitude 
  • knowing your business 
  • communicating positively
  • taking responsibility 
  • learning from experience
Who for
  • anyone in contact with customers - face-to-face or on the phone
  • managers and team leaders
Style
  • stimulating case study
  • key training messages organised in subject sections
  • additional video for team leaders on managing customer service
  • additional video on handling difficult customers           
Contents
  • It’s Personal - for the customer and for you (main programme - 20 mins)
  • It’s Personal - for the organisation too (11 mins)
  • It’s Personal - but don’t take it personally! (5 mins)
  • user guide with detailed training notes and resources
  • VHS or DVD

Price

  • purchase                -   £1199  (+ p&p and VAT)
  • rental for 2 days    -      £299  (+ p&p and VAT)   
  • streaming license available

 
 

Order Line – 01273 323311

 

If you care about what you’re doing of course you take it personally...

Trailer


 

 

‘As good as his Cornish pasties and that says a great deal!’ 
(Brian Cain: Derbyshire Police)

‘I think this is a fantastic product'
(Angela McQueen: Balmoral Hotel)

‘We were impressed with the video and the interpersonal skills and working relationships it portrayed’

(Lorraine Parker, Barclays University Library)