We give feedback day-in day-out, with our team and with our peers.

Giving and receiving feedback happens all the time. Whether it’s a formal performance review, a coaching opportunity, or just ‘catching up’ by the coffee machine, feedback oils the process of managing people. An emotionally aware approach helps make the feedback process effective.

Giving Feedback provides a simple model for formal and informal feedback, and a demonstration of an emotionally intelligent approach. Made with the Hay Group and based upon its Emotional Competence Inventory, the video provides realistic 'good' and 'bad' feedback scenarios and an on-screen commentary and introduction to EI.

Key Learning Points

• setting and sharing an agreed agenda>
• exploring and establishing facts
• making and testing hypotheses
• considering options and agreeing next steps.

Subject areas

• four part model for giving feedback
• framework of emotional intelligence competencies
• emotionally competent feedback

Who for

• managers and team leaders at all levels
• team members
• coaches and mentors
• trainers and consultants

Style

• engaging mix of four realistic dramatised examples of good and bad practice with introduction and commentary
• detailed session notes and resources for group training
• workbook for self-study and use in group sessions

Contents

• Video (35 mins)
  - introduction (6 mins)
  - feedback in practice (14 mins)
  - commentary (13 mins)
• Facilitator’s Guide with presentation materials
• Workbook with questionnaire

Price

• purchase                -   £1199  (+ p&p and VAT)
• rental for 2 days    -      £299  (+ p&p and VAT)   
• streaming license available
• additional Workbooks  -   £99 for pack of 10 (+ p&p and VAT).
  

Order Line – 01273 323311

Maggie and Tariq give Jo very different kinds of feedback and she responds accordingly...

Realistic dramatised scenarios demonstrating formal and informal feedback

Trailer

“Very professional and convincing - it makes an excellent accompaniment to a  larger programme of training on EI.”

(Keith Taylor, Land Registry)

‘I enjoyed the video and feel it is a realistic depiction of the sorts of conversations - good and bad - that go on’

(Celia Clark, oup)

‘I liked the realistic scenes and storylines. The general set-up of the DVD was good and quality very good. Excellent facilitator's guide'
(Martin Brown, Woodside Associates)

’A measured product that illustrates the framework of emotional intelligence competencies with great clarity. Even the most high-handed manager would have a clear idea of what constitutes emotionally competent feedback by the end of a session. Better value handouts than many such packs.

Value for Money *****

(Training & Coaching Today)