We give feedback day-in day-out, with our team and with our peers.
Giving and receiving feedback happens all the time. Whether it’s a formal performance review, a coaching opportunity, or just ‘catching up’ by the coffee machine, feedback oils the process of managing people. An emotionally aware approach helps make the feedback process effective.
Giving Feedback provides a simple model for formal and informal feedback, and a demonstration of an emotionally intelligent approach. Made with the Hay Group and based upon its Emotional Competence Inventory, the video provides realistic 'good' and 'bad' feedback scenarios and an on-screen commentary and introduction to EI.
key learning points
- setting and sharing an agreed agenda>
- exploring and establishing facts
- making and testing hypotheses
- considering options and agreeing next steps.
who is it for
- managers and team leaders at all levels
- team members
- coaches and mentors
- trainers and consultants
how to use it
- model for giving feedback
- framework of emotional intelligence competencies
- emotionally competent feedback
- group training and self-study
what you get
- realistic dramatised examples of good and bad practice (35 mins)
- video 'chapters' organised by examples and commentary
- video introduction to EI (6 mins)
- video commentary (13 mins)
- facilitator’s guide with training notes and presentation materials
- workbook with questionnaire for self-study and use in group sessions
price
- DVD pack - £999*
- video stream - call us to discuss your details
* plus VAT and p&p
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